The Ohio Department of Commerce’s Video Service Section regulates cable television providers that have obtained video service authorization from the Director of Commerce.

The four ways to contact the Video Service Section of the Department of Commerce with a complaint are:

  • Call (800) 686-7826 between 8 a.m. and 5 p.m., Monday through Friday. The Public Utilities Commission of Ohio (PUCO) Call Center will answer your call and pass the information along to Department of Commerce representatives.
  • Fax your complaint to (614) 644-1469
  • Email a written description of your complaint to
  • Mail your completed complaint form to:
    Ohio Department of Commerce
    Attn: Video Service Section
    77 South High Street, 23rd Floor
    Columbus, Ohio 43215


To obtain a complaint form, click here.

Spectrum Time Warner:
877-772-2253 Northeast Ohio
866-744-1678 National

AT&T Uverse:


As always if you are experiencing problems with the City of Stow Public Access channels on either Time Warner or AT&T please notify Stow City Hall at 330-689-2700 so we can correct the problem.